Happier Employees, Happier Customers
A domino effect leading to more loyal customers just might start by creating a highly positive work environment for employees. Happier employees are more engaged, more creative, and more willing to go out of their way for a customer.
For an interesting take on creating a positive work environment, check out this blog from the Chief Happiness Officer. Recent posts of note include Top Five Reasons Why the “Customer is Always Right” is Wrong and Death to Job Titles.
(Thanks for the tip, JG!)
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